Privacy and Cookie Policy
Effective Date: 06/01/2025
Introduction
Total Health Support and Training Services LTD is committed to safeguarding the privacy of all clients, service users, and visitors to our website. This Privacy Policy outlines the information we collect, how we use it, and the steps we take to protect your data in compliance with the General Data Protection Regulation (GDPR) and other relevant laws.
Who We Are
Total Health provides domiciliary, supported living and healthcare training services in Berkshire and surrounding areas.We are passionate about improving the quality of life for individuals in need and empowering healthcare professionals to excel in their careers.
What Information We Collect
We collect various types of personal data depending on your interaction with our services, including:
- Contact Information: Name, phone number, email address.
- Health Information: Specific health details when relevant to the services provided, strictly for service provision purposes.
- Employment Information: For recruitment services, we collect CVs, job applications, employment history, and qualifications.
- Usage Data: Information collected through cookies and similar technologies when you visit our website, including IP address, browser type, and pages visited.
How We Use Your Information
We use personal information to:
- Provide healthcare and recruitment services tailored to your needs.
- Facilitate communication between clients, candidates, and service users.
- Improve our services and user experience on the website.
- Comply with legal obligations and fulfil contractual requirements.
For any health-related data, we ensure it is handled with the highest level of confidentiality and only used for its intended purpose.
Data Sharing and Disclosure
Total Health does not sell or rent your data. We may share information with:
- Healthcare Providers and Partners: For program implementation, as agreed with service users.
- Third-Party Service Providers: To facilitate our services (e.g., IT providers, cloud storage) under strict data protection agreements.
- Legal and Regulatory Authorities: When required to comply with the law or protect our rights.
Data Security
We take data security seriously and implement appropriate technical and organisational measures to protect your data against unauthorised access, loss, or alteration. Access to personal data is limited to authorized personnel only.
Data Retention
We retain personal data only for as long as necessary to fulfill the purposes for which it was collected or as required by law. When no longer needed, data will be securely deleted or anonymized.
Your Rights
Under GDPR, you have the right to:
- Access your personal data.
- Correct inaccuracies in your data.
- Request the deletion of your data (when not required for legal purposes).
- Restrict the processing of your data.
- Data portability, allowing you to obtain your data in a machine-readable format.
To exercise any of these rights, please contact us using the information provided below.
Cookies and Website Usage
Our website uses cookies to improve user experience and track website performance. You can manage your cookie preferences through your browser settings.
Contact Us
For any questions regarding this Privacy Policy or your data, please contact us:
Total Health Support and Training Services
Email: info@totaltraining.co.uk
Phone: 0118 987 2035
Total Health Support and Training Services reserves the right to update this Privacy Policy as necessary. Any changes will be posted on this page, and we encourage you to review it periodically.